Frequently Asked Questions
Q. I HAVE AN URGENT MEDICAL NEED, WHAT DO I DO?
A. IF YOU HAVE AN EMERGENCY, PLEASE DIAL 911. IF YOU REQUIRE ACUTE CARE FOR URGENT MEDICAL NEEDS, YOU CAN WALK IN TO OUR OFFICE AND BE SEEN AT ANY TIME DURING REGULAR BUSINESS HOURS.
FOR ALL OTHER MEDICAL NEEDS SUCH AS PREVENTATIVE CARE, CHRONIC CONDITIONS, ANNUAL EXAMINATIONS, OR PRESCRIPTION REFILLS, PLEASE MAKE AN APPOINTMENT.
Q. WHAT DO I DO IF I NEED A REFILL ON MY PRESCRIPTION?
A. CALL YOUR PHARMACY, AND ASK THEM TO FAX US A REQUEST. ONCE WE GET IT, ALLOW UP TO 48 HOURS FOR THE REFILL TO BE PROCESSED.
Q. WHAT DO I DO IF I NEED MY PAIN MEDICATIONS REFILLED?
A. SCHEDULE AN APPOINTMENT WITH YOUR PROVIDER.
Q. WHAT DO I DO IF I NEED TO CHANGE PHARMACIES AND I NEED A REFILL?
A. PLEASE CALL THE PHARMACY WHERE YOUR MEDICATIONS WERE REFILLED BEFORE. HAVE THE PHARMACY TRANSFER YOUR PRESCRIPTION(S) TO THE NEW PHARMACY OF YOUR CHOICE. YOU WILL THEN HAVE YOUR NEW PHARMACY FAX US A REFILL REQUEST.
Q. WHAT DO I DO IF I NEED INSURANCE AUTHORIZATION FOR MY PRESCRIPTION?
A. ONCE YOUR PROVIDER HAS ORDERED YOUR PRESCRIPTION, YOUR INSURANCE COMPANY WILL LET US KNOW IF AUTHORIZATION IS REQUIRED. ONCE YOUR PHARMACY NOTIFIES OUR OFFICE YOU ARE IN NEED OF A PRESCRIPTION PRIOR AUTHORIZATION, WE WILL THEN BEGIN THE AUTHORIZATION PROCESS. ONCE YOUR PRESCRIPTION IS AUTHORIZED, YOUR PHARMACY WILL NOTIFY YOU. THIS CAN BE A LENGTHY PROCESS. ONCE WE HAVE SUBMITTED FOR AUTHORIZATION, THE STATUS IS COMPLETELY OUT OF OUR HANDS. TIMES MAY VARY, DEPENDING ON INSURANCE. YOU CAN ALWAYS CONTACT YOUR INSURANCE COMPANY TO TRY AND SPEED UP THE PROCESS.
Q. WHAT DO I DO IF I HAVE A QUESTION ON THE STATUS OF MY PRESCRIPTION REFILL?
A. PLEASE CALL OUR OFFICE (530)885-3951 EXT 113 OR SEND A MESSAGE THROUGH OUR PATIENT PORTAL.
PLEASE NOTE THAT THIS IS TO CHECK THE STATUS OF A REFILL REQUEST ONLY.
Q. I NEED A REFERRAL, WHAT DO I DO?
A. PLEASE CONTACT OUR FACILITY TO SCHEDULE AN APPOINTMENT WITH YOUR PROVIDER. HE/SHE WILL ORDER IT AT THAT TIME. PLEASE KEEP IN MIND THAT MOST PPO PLANS AS WELL AS CASH PAYING PATIENTS CAN SELF REFER.
Q. HOW DO I FIND OUT THE STATUS OF MY REFERRAL?
A. YOU WILL RECEIVE A COPY OF YOUR REFERRAL BY MAIL WITHIN 5 TO 7 DAYS. IF YOU HAVE ANY QUESTIONS REGARDING YOUR REFERRAL, PLEASE SEND A MESSAGE THROUGH THE PORTAL OR CALL OUR REFERRAL COORDINATOR AT (530)885-3051 EXT 110.
Q. I NEED AN AUTHORIZATION FOR A SPECIAL PROCEDURE OR TEST. WHAT DO I DO?
A. IF AN AUTHORIZATION IS REQUIRED FOR A SPECIAL PROCEDURE OR TEST, OUR REFERRAL COORDINATOR WILL REQUEST THE AUTHORIZATION FROM YOUR INSURANCE. AUTHORIZATIONS CAN TAKE UP TO 10 DAYS TO BE COMPLETED, SOMETIMES MORE DEPENDING ON YOUR INSURANCE. OUR REFERRAL COORDINATOR WILL NOTIFY YOU WHEN THE AUTHORIZATION HAS BEEN APPROVED.
Q. I HAVE A QUESTION FOR MY PROVIDER, WHAT SHOULD I DO?
A. IN AN EMERGENCY, PLEASE CALL 911.
FOR URGENT MATTERS, PLEASE CALL THE OFFICE AND LEAVE A MESSAGE WITH THE RECEPTIONIST. PLEASE ALLOW UP TO 48 HOURS FOR YOUR MESSAGE TO BE RETURNED.
FOR NON URGENT MATTERS, YOU CAN USE OUR PATIENT PORTAL. IF YOU DO NOT HAVE AN ACCOUNT SET UP, PLEASE CALL OUR OFFICE TO OBTAIN A LINK TO OUR PATIENT PORTAL. ONCE REGISTERED, YOU CAN THEN EMAIL YOUR PROVIDER. PLEASE ALLOW 2-3 BUSINESS DAYS FOR A RESPONSE.
Q. I HAVE A QUESTION ABOUT MY BILL, WHAT SHOULD I DO?
A. PLEASE SEND A MESSAGE THROUGH OUR PATIENT PORTAL OR CALL OUR BILLING DEPARTMENT AT (530)885-3951 EXT 112.
Q. I HAVE A QUESTION ABOUT MY INSURANCE, WHAT SHOULD I DO?
A. PLEASE CALL YOUR INSURANCE COMPANY FOR ANY QUESTIONS YOU MAY HAVE ABOUT YOUR COVERAGE OR BENEFITS. WE ARE CONTRACTED WITH SOME PAYERS, HOWEVER IT IS THE PATIENT'S RESPONSIBILITY TO KNOW WHETHER OR NOT OUR OFFICE IS "IN-NETWORK" OR "OUT-OF-NETWORK". IF YOU NEED TO VERIFY THIS, YOU MAY DO SO BY CONTACTING YOUR INSRUANCE AND PROVIDING THEM WITH OUR TAX ID# 27-2235-193.
Q. I DON’T HAVE INSURANCE, WHAT SHOULD I DO?
A. WE WILL ACCEPT CASH OR A CREDIT/DEBIT CARD ON THE DAY OF YOUR VISIT. ALL CHARGES MUST BE PAID FOR AT THE TIME OF SERVICE. OUR PRICES START AT $130 FOR NEW PATIENT'S AND $100 FOR ESTABLISHED PATIENT'S. THERE ARE ADDITIONAL CHARGES DUE AT THE TIME OF SERVICE FOR ANY OTHER SERVICES RENDERED.
Q. HOW CAN I GET A COPY OF MY LABS?
A. WE ENCOURAGE ALL OF OUR PATIENTS TO SCHEDULE AN APPOINTMENT TO REVIEW LABS IN PERSON WITH YOUR PROVIDER. A COPY WILL BE AVAILABLE TO YOU AFTER YOUR VISIT.
Q. HOW DO I KNOW WHAT MY LAB RESULTS ARE?
A. IT TAKES SEVERAL DAYS FOR YOUR LABS TO BE RECEIVED AND REVIEWED BY YOUR PROVIDER. DUE TO THE HIGH VOLUMES OF LAB RESULTS THAT WE RECEIVE ON A DAILY BASIS, WE DO NOT ALWAYS CALL IF YOU HAVE NORMAL LAB RESULTS. WE DO OUR BEST TO MAKE A COURTESY PHONE CALL FOR NORMAL RESULTS.
Q. WHAT IF I HAVE QUESTIONS ABOUT MY LAB RESULTS?
A. IF YOU WISH TO DISCUSS YOUR RESULTS WITH YOUR PROVIDER PLEASE SCHEDULE
AN APPOINTMENT.
Q. WHAT IF I HAVE A QUESTION ABOUT MY WORKER’S COMP CASE?
A. PLEASE CALL OUR WORKER’S COMP DEPARTMENT AT (530)885-3951 EXT. 107.